Have you ever ever had an issue with a ticket you bought from StubHub? Maybe the occasion was canceled, or the seats weren’t as promised. In that case, you are in all probability questioning the best way to contact StubHub to get a refund or resolve the difficulty. Listed here are a couple of methods to get in contact with StubHub customer support.
You can even contact StubHub via their web site. There’s a “Contact Us” hyperlink on the backside of each web page on the StubHub web site. Clicking on this hyperlink will take you to a web page the place you’ll be able to submit a query or grievance. You’ll need to supply your identify, e-mail deal with, and order quantity. You can even connect a file to your message. A customer support consultant will usually reply to your inquiry inside 24 hours.
Lastly, you can too contact StubHub by cellphone. The StubHub cellphone quantity is 1-866-788-2482. You may name this quantity 24 hours a day, 7 days every week. A customer support consultant shall be ready that will help you with any questions or issues you might have.
Contact StubHub By way of Telephone
When you choose to talk to a stay consultant, StubHub presents cellphone assist. Listed here are the steps on the best way to contact StubHub through cellphone:
1. Find the proper cellphone quantity:
| Objective | Telephone Quantity |
|---|---|
| Normal inquiries and order assist | 1-866-788-2482 |
| Accessible assist for the listening to impaired | 1-800-648-0934 |
| Worldwide assist (prices could apply) | +1-310-360-2924 |
2. Dial the related cellphone quantity and observe the automated prompts.
3. Present your account particulars or order data when prompted.
4. Watch for a customer support consultant to help you.
Hours of operation for cellphone assist range, so it is advisable to test the StubHub web site for essentially the most up-to-date data.
Emailing StubHub
Attain Out to StubHub through E mail
When you choose written communication, you’ll be able to e-mail StubHub at [email protected]
Creating an Efficient E mail
To make sure a immediate and useful response, contemplate the next suggestions when composing your e-mail:
Compose a Clear Topic Line
Summarize the principle purpose to your e-mail in a concise and informative topic line. For example, you would write “Ticket Challenge with Order [Order Number].”
Present Important Info
Embody all related particulars within the physique of your e-mail, similar to your order quantity, ticket data, and a transparent description of the difficulty you are experiencing. Be particular and supply as a lot data as doable.
| Instance | Objective |
|---|---|
| I’m unable to view my tickets after buy. Are you able to help me with retrieving them? | Clear subject description |
| I ordered 4 tickets to a live performance, however solely three had been delivered. Please resolve this subject. | Particular and detailed data |
Be Well mannered and Respectful
Preserve an expert and courteous tone all through your e-mail. Keep in mind that the customer support consultant you are contacting is probably going helping a number of clients concurrently.
Observe Up Appropriately
When you do not obtain a response inside an affordable time, contemplate sending a follow-up e-mail. Be affected person, as it could take a while to resolve your subject.
Reaching Out By means of Reside Chat
Reside chat is a handy choice for connecting with a StubHub consultant in real-time. To provoke a chat, observe these steps:
1. Navigate to the StubHub Assist Heart
Go to the StubHub web site and click on on the “Assist Heart” hyperlink within the high proper nook.
2. Choose the Reside Chat Possibility
On the Assist Heart web page, scroll right down to the “Contact Us” part and click on on the “Reside Chat” button.
3. Present Related Info
Earlier than beginning the chat, you may be prompted to enter your identify, e-mail deal with, and the subject of your inquiry. You can even present extra particulars within the “Chat Notes” area. After getting stuffed out the required data, click on on the “Begin Chat” button.
| Subject | Description |
|---|---|
| Shopping for Tickets | Questions on buying tickets, ticket availability, or cost strategies |
| Promoting Tickets | Inquiries about promoting tickets, setting ticket costs, or managing listings |
| Account Administration | Points with account login, password resets, or profile updates |
4. Join with a Consultant
After getting initiated the chat, a StubHub consultant will be part of the dialog. You may ask your questions, present any obligatory particulars, and obtain help in real-time.
Contacting StubHub on Social Media
StubHub has a powerful presence on social media platforms, making it a handy solution to attain their buyer assist crew. This is the best way to do it:
Tweet your inquiry to @StubHubSupport. The crew usually responds inside a couple of hours throughout enterprise hours.
Fb
Go to the StubHub Fb web page and ship a direct message. Anticipate a response inside 24-48 hours.
Direct message StubHub on Instagram at @StubHub. Buyer assist could take a bit longer to reply on this platform.
Telephone Numbers and Hours of Operation
For pressing inquiries, you’ll be able to attain StubHub’s cellphone assist line on the following numbers:
| Nation | Telephone Quantity | Hours of Operation |
|---|---|---|
| United States | 1-800-359-1517 | Monday-Friday: 9 AM – 12 AM EST Saturday-Sunday: 10 AM – 10 PM EST |
| Canada | 1-800-268-2009 | Monday-Friday: 9 AM – 12 AM EST Saturday-Sunday: 10 AM – 10 PM EST |
| United Kingdom | 0844 800 3061 | Monday-Friday: 9 AM – 12 AM BST Saturday-Sunday: 10 AM – 10 PM BST |
Please observe that these cellphone strains expertise excessive name quantity, so anticipate longer wait instances.
Contacting StubHub Utilizing the StubHub Cell App
The StubHub cellular app presents a straightforward and handy solution to contact buyer assist when you could have questions or want help. Listed here are the steps concerned:
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Open the StubHub App: Launch the StubHub app in your cellular machine.
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Find the Assist Part: Faucet the menu icon (three strains) positioned within the higher left nook of the display. Scroll down and choose “Assist.”
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Choose a Contact Technique: Throughout the Assist part, you may be supplied with choices to contact StubHub, together with cellphone, chat, and e-mail.
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Select Your Most well-liked Technique: Choose the contact methodology that most accurately fits your wants. When you select cellphone, you may be linked on to a customer support consultant.
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Detailed Telephone Contact Info:
Telephone Quantity Availability 1-866-788-2482 Monday – Friday: 9 AM – 12 AM EST
Saturday – Sunday: 10 AM – 10 PM EST1-408-974-6874 (Worldwide) Monday – Friday: 9 AM – 5 PM EST -
Submit Your Question: After getting chosen your contact methodology, observe the prompts to submit your query or request.
Connecting with StubHub through Mail
For formal communication, written correspondence through mail will be an efficient solution to attain StubHub. Whereas StubHub doesn’t present a bodily mailing deal with for common inquiries, they do have designated mailboxes for particular functions.
Mailing for Authorized Issues
For authorized inquiries or correspondence, please deal with your mail to the next deal with:
StubHub, Inc.
Attn: Authorized Division
155 Bovet Highway, Suite 100
San Mateo, CA 94402
Mailing for DMCA Takedown Notices
If you want to submit a Digital Millennium Copyright Act (DMCA) takedown discover, please ship your correspondence to the next deal with:
StubHub, Inc.
Attn: DMCA Agent
155 Bovet Highway, Suite 100
San Mateo, CA 94402
Mailing for Tax-Associated Issues
For tax-related correspondence, please deal with your mail to the next deal with:
StubHub, Inc.
Attn: Tax Division
155 Bovet Highway, Suite 100
San Mateo, CA 94402
Mailing for Vendor Partnerships
If you’re a possible vendor or associate in search of to collaborate with StubHub, please contact them through the next deal with:
StubHub, Inc.
Attn: Vendor Relations
155 Bovet Highway, Suite 100
San Mateo, CA 94402
Mailing for Normal Inquiries
StubHub doesn’t have a common mailing deal with for inquiries. For common assist and help, please check with their web site or different communication channels.
Ideas for Contacting StubHub
There are a number of methods to contact StubHub, together with cellphone, e-mail, and stay chat. The most suitable choice for you’ll rely in your particular wants.
Telephone
To talk to a customer support consultant by cellphone, name 1-866-STUBHUB (1-866-788-2482). The decision middle is open 24 hours a day, 7 days every week.
E mail
You can even contact StubHub by e-mail at assist@stubhub.com. It is a good choice in case you have an in depth query or want to supply documentation.
Reside Chat
If you wish to chat with a customer support consultant in actual time, you should utilize the stay chat characteristic on the StubHub web site. The stay chat characteristic is offered 24 hours a day, 7 days every week.
Different Ideas
Listed here are some extra suggestions for contacting StubHub:
- Have your account data and order quantity prepared.
- Be particular about your query or request.
- Be well mannered and affected person.
| Technique | Availability | Greatest for |
|---|---|---|
| Telephone | 24/7 | Pressing questions, advanced points |
| E mail | 24/7 | Detailed questions, documentation submission |
| Reside Chat | 24/7 | Fast questions, real-time assist |
Contacting StubHub for Particular Inquiries
Normal Inquiries
For common inquiries and help, StubHub gives the next contact channels:
- Telephone: 1-866-788-2482
- E mail: assist@stubhub.com
- Reside Chat: Accessible on the StubHub web site
Ticket-Associated Inquiries
For inquiries associated to particular tickets:
- Telephone: 1-866-668-8080
- E mail: tickets@stubhub.com
Vendor-Associated Inquiries
For inquiries associated to promoting tickets:
- Telephone: 1-866-668-8080
- E mail: sellerservices@stubhub.com
Account-Associated Inquiries
For inquiries associated to your StubHub account:
- Telephone: 1-866-668-8080
- E mail: accountinfo@stubhub.com
Venue-Associated Inquiries
For inquiries associated to particular venues:
| Venue | Telephone Quantity |
|—|—|
| Barclays Heart | 1-800-745-3000 |
| Madison Sq. Backyard | 1-800-745-3000 |
| Yankee Stadium | 1-800-745-3000 |
| MetLife Stadium | 1-800-745-3000 |
| izod Heart | 1-800-745-3000 |
Acquiring Assist from StubHub Throughout an Occasion
When you expertise any points or have questions throughout an occasion, you will get real-time help from StubHub via numerous channels.
StubHub App
Use the StubHub app to entry the in-event assist characteristic. Faucet the “Get Assist” choice from the occasion particulars web page and chat with a customer support consultant.
Telephone Assist
Name StubHub’s buyer assist on the following numbers:
| Nation | Telephone Quantity |
|---|---|
| United States | (844) 326-7829 |
| Canada | (855) 630-5104 |
| United Kingdom | 0844 826 0282 |
| Different International locations | See StubHub web site for particular numbers |
Social Media
You may tweet to @StubHub or ship a direct message on Twitter or Fb to attach with customer support.
E mail Assist
Ship an e-mail to assist@stubhub.com or use the web contact kind on the StubHub web site.
Venue Workers
If you’re unable to succeed in StubHub immediately, method a venue workers member who ought to have the ability to help you or present contact data for occasion organizers.
Cell Assist Kiosk
Some venues could have designated cellular assist kiosks the place you’ll be able to join with StubHub workers members for speedy help.
StubHub Web site
Entry the StubHub web site out of your cellular machine or pc to get assist or handle your tickets.
Self-Assist Choices
Earlier than contacting customer support, discover the StubHub Assist Heart for articles and FAQs that will deal with your subject.
Security Considerations
In case of an emergency or security concern, promptly notify the venue workers and name 911 or the native emergency quantity.
Resolving Points with StubHub
10. Contacting Buyer Assist through Chatbot
StubHub’s chatbot, accessible via the Assist Heart, gives a handy and real-time various to cellphone or e-mail assist. The chatbot can help with a variety of queries and presents fast decision for frequent points. This is a step-by-step information on the best way to use the chatbot:
- Go to the StubHub Assist Heart.
- Click on on the “Chat with us” button.
- Present a quick description of your subject.
- The chatbot will information you thru the troubleshooting course of.
- In case your subject can’t be resolved via the chatbot, you’ll be able to request to attach with a human agent.
| Contact Technique | Availability |
|---|---|
| Telephone | 24/7 |
| E mail | Inside 48 hours |
| Chatbot | 24/7 |
Methods to Contact StubHub
StubHub is a web based ticket market the place you should purchase and promote tickets to stay occasions. If you want to contact StubHub for any purpose, there are a number of methods to take action.
On-line
- You may submit a request via the StubHub web site.
- You may chat with a customer support consultant.
- You may e-mail StubHub at assist@stubhub.com.
By cellphone
- You may name StubHub’s customer support line at 1-866-STUBHUB.
By mail
- You may write to StubHub at: StubHub, 199 Fremont Road, seventh Flooring, San Francisco, CA 94105
Folks Additionally Ask About Methods to Contact StubHub
How do I get a refund from StubHub?
If you want to cancel your order, you’ll be able to request a refund via the StubHub web site. You can even chat with a customer support consultant or e-mail StubHub at assist@stubhub.com.
How do I alter the identify on my StubHub tickets?
If you want to change the identify in your StubHub tickets, you are able to do so via the StubHub web site. You can even chat with a customer support consultant or e-mail StubHub at assist@stubhub.com.
How do I report an issue with my StubHub tickets?
You probably have an issue along with your StubHub tickets, you’ll be able to report it via the StubHub web site. You can even chat with a customer support consultant or e-mail StubHub at assist@stubhub.com.
